Microsoft Exchange Administrator (with German)

The role is within the IT & Finance industry and focuses on supporting enterprise customers in a highly regulated financial-services environment. The successful candidate will join an established infrastructure operations team delivering Microsoft Exchange and messaging services.

• Strong hands-on experience with Microsoft Exchange Server / on-premises.
• Strong experience with Exchange Online.
• Good understanding of hybrid Messaging environments.
• Strong Active Directory knowledge, particularly Exchange-related objects.
• Experience with Exchange recipient and mailbox provisioning.
• Hands-on L2/L3 troubleshooting experience.
• Experience with structured incident, change, and request-management processes.
• Understanding of ITIL-based operations.
• Strong collaboration and teamwork skills.
• German language proficiency mandatory for tickets, requests, and end-customer communication.

Nice to have:

• PowerShell / Exchange Management Shell.
• Microsoft 365.
• Microsoft Teams.
• Skype for Business.
• Unified Messaging.
• ServiceNow.
• BMC Remedy.
• XML-based provisioning.
• Experience in banking, insurance, or other highly regulated environments.

• Providing 2nd and 3rd level support within the Windows environment.
• Administering and operating Microsoft Exchange on-premises and Exchange Online environments.
• Handling service requests, incidents, and operational tasks in line with SLA and ITIL processes.
• Provisioning and managing Exchange recipients, mailboxes, and related objects.
• Supporting provisioning activities including XML-based processes.
• Troubleshooting complex Exchange and Messaging incidents.
• Working with Active Directory objects and dependencies relevant to Exchange.
• Supporting migrations, changes, and technical provisioning activities.
• Preparing operational and migration documentation.
• Monitoring Messaging environments and preventing unnecessary escalations.
• Working with ServiceNow and BMC Remedy ticketing environments.
• Coordinating with Microsoft Teams, Skype, and other specialist teams for escalations.
• Communicating directly with end customers where required.