Citrix/Terminal Server Second-Level Support (German speaking)

The position is offered by a company operating in the Technology industry, focusing on IT Infrastructure & Operations. The role involves providing second-level support for Citrix and Terminal Server environments, supporting business-critical operations.

• Fluent in German
• Experience in second-level support
• Understanding of Citrix farm operations
• Proficiency in operational support
• Strong communication skills
• Knowledge of ticket handling processes

Nice to have:

• Experience with ITIL processes
• Familiarity with Terminal Server environments

• 2nd line support for Citrix and Terminal Server environments
• Ticket management and incident resolution
• Operational support of Citrix farms
• Configuration changes and maintenance activities
• Execution of releases, updates, and deployments
• Direct communication with German-speaking clients and users
• Collaboration with internal support and infrastructure teams