Microsoft Exchange Administrator (with German)

The position is within an established infrastructure operations team supporting enterprise customers in a highly regulated IT & Finance environment. The team focuses on administration and operational support of messaging systems.

• Strong hands-on experience with Microsoft Exchange Server / on-premises.
• Strong experience with Exchange Online.
• Good understanding of hybrid Messaging environments.
• Strong Active Directory knowledge, particularly Exchange-related objects and structures.
• Experience with Exchange recipient and mailbox provisioning.
• Hands-on L2/L3 troubleshooting experience.
• Experience working with structured incident, change, and request-management processes.
• Understanding of ITIL-based operations.
• Fluent German language skills for ticket handling and customer communication (minimum B2).

Nice to have:

• Knowledge of PowerShell / Exchange Management Shell.
• Experience with Microsoft 365.
• Familiarity with Microsoft Teams and Skype for Business.
• Experience with Unified Messaging.
• Knowledge of ServiceNow and BMC Remedy.
• Experience with XML-based provisioning.
• Work experience in banking, insurance, or other highly regulated environments.

• Providing 2nd and 3rd level support within the Windows environment.
• Administering and operating Microsoft Exchange on-premises and Exchange Online environments.
• Handling service requests, incidents, and operational tasks in accordance with SLA and ITIL processes.
• Provisioning and managing Exchange recipients, mailboxes, and related objects.
• Supporting provisioning activities using XML-based processes.
• Troubleshooting complex Exchange and Messaging incidents.
• Working with Active Directory objects and dependencies relevant to Exchange.
• Supporting migrations, changes, and technical provisioning activities.
• Preparing operational and migration documentation.
• Monitoring Messaging environments to prevent unnecessary escalations.
• Working with ServiceNow and BMC Remedy ticketing systems.
• Coordinating escalation with Microsoft Teams, Skype, and other specialist teams.
• Communicating directly with end customers when required.

The data administrator is emagine based in Warsaw. Candidate data will be processed in compliance with legal regulations regarding personal data and recruitment.

Recruitment is open to Ukrainians.