Tableau Platform & Business Intelligence Engineer

Telekom HBS, part of the Telekom Group, is an ICT Systems Integrator specializing in Cloud, Data Centre operations, Networking, Cybersecurity, BI and Data Warehouse, Big Data, Service Desk, Proactive Monitoring, Operations and Support, Service Management, Project and Programme Management, and Professional Services.

• Minimum 5 years professional experience in Business Intelligence, analytics platforms, or related fields.
• Minimum 3 years experience administering and supporting Tableau Server in enterprise settings.
• Minimum 3 years experience developing Tableau dashboards, reports, workbooks, and data sources.
• Experience gathering BI requirements and translating them into maintainable reporting solutions.
• Experience supporting production BI services and troubleshooting incidents.
• Proficiency with SQL, relational databases, data extracts, file-based sources, and data refresh processes.
• Ability to work with business stakeholders, service owners, infrastructure and database teams, and vendors.
• Strong hands-on Tableau Server administration skills, including Tableau Services Manager and related components.
• Strong Tableau Desktop development skills including dashboard design, calculations, and performance optimization.
• Experience with Tableau Prep Builder and/or Tableau Prep Conductor, including flow troubleshooting and scheduling.
• Understanding of BI security concepts including least-privilege access and permission segregation.
• Experience investigating production incidents across the BI stack and documenting root causes.
• Knowledge of service management processes including ticketing, change control, release validation, and documentation.
• Ability to work with heterogeneous data sources such as relational databases, CSV, Excel, APIs, and cloud query services.

Desirable Requirements:

• Experience with Tableau Server upgrades, backup, restore, and coordination with support.
• Scripting or automation experience using Python, PowerShell, Tableau REST API, Metadata API, or tabcmd.
• Knowledge of database views, extract design, connection patterns, and performance tuning.
• Familiarity with AWS Athena or similar cloud query services.
• Knowledge of metadata management, data catalogs, reporting standards, lineage, and BI governance.
• Experience with Confluence, Git, and Agile and ITIL service management practices.
• Experience with Microsoft Power BI including report development and workspace administration.

Required Soft Skills:

• Teamwork, communication, cultural awareness, self-management, results-oriented, adaptability.
• Excellent written and verbal communication, collaboration skills.
• Ability to work in geographically distributed, multicultural teams.
• High initiative and ability to work independently and manage multiple projects.
• Technical documentation and training experience.
• Customer-focused problem-solving approach.
• Knowledge of a second UN language is an asset.

Desirable Certifications:

• Advanced degree in Computer Science, Engineering, Information Systems, Data Science, or related fields.
• Tableau Certifications such as Certified Data Analyst, Consultant, Architect.
• Service Management Certifications: ITIL, Scrum, PRINCE2 Agile.
• Relevant database, cloud, data management, or information security certifications.

Tableau Platform Administration and Lifecycle Management:

• Administer Tableau Server sites, projects, users, groups, permissions, licenses, ownership, schedules, subscriptions, extracts, and published content.
• Prepare and maintain platform lifecycle plans including upgrade readiness and implementation support.
• Assess and implement platform configuration or presentation changes with appropriate approvals.

BI Analysis, Dashboard Development and Enhancement:

• Analyze business requests and produce requirements, solutions, dashboards, reports, and enhancements.
• Develop and maintain Tableau workbooks and data sources following best practices.
• Provide stakeholder review support, business validation, demonstrations, user guidance, and progress reporting.

Production Operations, Incident Resolution and Refresh Improvement:

• Monitor report and extract refreshes and investigate failures and issues.
• Troubleshoot Tableau Prep flows and source-to-report refresh chains.
• Recommend and implement improvements to reduce manual refresh activities.

Access, Licensing, Security and Documentation:

• Process and document service requests related to access, licenses, permissions, and report availability.
• Maintain platform inventories, reports, operating procedures, runbooks, technical notes, and knowledge-base content.
• Contribute to reporting standards, metadata, and data catalogue initiatives related to BI assets.

Knowledge Transfer and Collaboration:

• Collaborate closely with data architects, BI engineers, and DevOps specialists.
• Support technical documentation, training materials, and handover sessions for internal capacity building.