Technical Delivery Manager with French (IT)

Sopra Steria is a major European tech company specializing in consulting, digital services, and software development, operating in nearly 30 countries with over 55,000 employees. The Polish branch in Katowice serves as a Global Delivery Center since 2007 with about 1,000 specialists. Teams focus on cloud, operating systems, virtualization, databases, backup, storage, networking, security, 1st line support, software development, data engineering, testing, CRM, ITSM, and ERP integrations for clients in Scandinavia, Benelux, France, Germany, Switzerland, and the UK.

• Experience in IT Operations, including production and managed services environments.
• Strong knowledge of job scheduling tools (e.g., OpCon, Control-M, Dollar Universe) and secure file transfer platforms (e.g., CFT, GoAnywhere, MFT).
• Experience with ticketing, monitoring, and supervision tools (e.g., ServiceNow, EasyVista).
• Good understanding of Windows, Linux, and IBM i supporting infrastructure.
• Proven experience managing IT operations/production teams with strong leadership and communication skills.
• Strong crisis management, decision-making, analytical, customer-focused, and continuous improvement mindset.
• Communicative French and Polish (minimum B2 level).
• Availability for on-call duties and support of critical incident management.

Nice to have:

• Experience in banking or other critical environments.
• Knowledge of SAB AT.
• Knowledge of cloud platforms (AWS, Azure).
• Understanding of DORA, ISO 27001, and DRP/BCP requirements.
• ITIL certification.

• Ensure service availability, continuity, and operational performance across production, support, and IT operations.
• Manage operational managers and IT operations teams, define objectives, develop employees’ skills, and contribute to recruitment and retention activities.
• Oversee SLA compliance, on-call activities, major incident management, and crisis communications.
• Implement ITIL best practices, manage ITIL processes, operational risks, and continuous improvement initiatives.
• Ensure adherence to security policies, DRP/BCP requirements, and quality, security, and compliance initiatives.
• Manage operational tools, scheduling, monitoring, data flows, and automation initiatives.
• Coordinate with Infrastructure teams, the CISO, and clients, including operational governance, performance reporting, audits, and escalations.
• Contribute to quotation preparation for RUN operations and BUILD projects.
• Be available for on-call duties and support critical incident management as needed.

Only candidates located in Poland and open to working in a hybrid model with regular attendance at the Katowice office will be considered. Recruitment consists of multiple interview stages including phone and Teams video calls. The company is committed to non-discrimination and inclusivity.