Manager, Deal Desk

Atlassian is a fast-growing software company with over 300,000 paying customers, hundreds of sales and implementation partners, and millions of users globally. The company operates in a distributed-first model, hiring in any country with a legal entity, with virtual interviews and onboarding. This role is within the revenue operations organization, supporting strategic sales in the Americas segment.

• At least five years of experience at a B2B SaaS company in Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations.
• At least two years in a people management role in an operations function.
• Experience developing strategies for complex customer sales motions including contractual conditions, financial concessions, and operational considerations.
• Highly proficient in Excel, including creating ad hoc formulas for contract pricing.
• Willingness to join daily video chats to support partners, peers, management, and customers.
• BS/BA in Business, Economics, Finance, Operations, or a related discipline.
• Knowledge of CPQ/QTC technology solutions, Salesforce, Oracle Fusion, NetSuite, JIRA, Confluence, Docusign, and cloud marketplaces.
• Experience supporting deal shaping, structuring, terms negotiations, financial modeling, and risk optimization on complex contracts.
• Experience establishing governance practices for deal reviews and managing deal flow to anticipate and avoid downstream issues.

• Build and manage a team of Deal Managers (DMs) and Senior Deal Managers (Sr. DMs) supporting the AMER Sales team through the Quote-to-Cash (QTC) process for all Atlassian products.
• Ensure efficient deal execution and effective deal structures for customers and partners.
• Provide strategic deal advisory support to sales, finance, revenue, and legal teams.
• Become an expert in Atlassian's deal methodologies: quoting, pricing models, product offerings, commercial term structures, contracts, and associated systems and tools.
• Mentor junior analysts on the team.
• Lead cross-functional projects to improve lead-to-cash process efficiency, contracting at scale, and deal structuring best practices.
• Operationalize new products and packaging/pricing changes by partnering with product management, business strategy, and revenue operations teams.
• Ensure all client-facing documents comply with internal policies and external regulations such as GDPR, revenue recognition, and SOX.

This is a remote position requiring the candidate to be located in the UK or Poland. Identity verification (which may include biometric data) is a condition of employment for fraud prevention. Atlassian is an equal opportunity employer and does not discriminate based on various personal characteristics. Accommodations are available during recruitment as requested.