Senior BMC Helix Specialist

EPAM is a global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and startups. With over thirty years of expertise in custom software, product and platform engineering, they focus on empowering clients to become AI-Native enterprises, driving value from innovation and digital investments.

• Over 3 years of experience providing BMC Helix ITSM/Digital Workplace support in a customer-focused organization
• Background in the BMC Helix ITSM/Digital Workplace development life cycle
• Excellent written and oral English communication skills
• Proficiency in MS Office applications including Visio, PowerPoint, and Excel
• Ability to work independently and collaboratively with cross-functional teams
• Competency in identifying and driving continuous improvement
• Knowledge of Microsoft Azure or similar cloud technologies
• Expertise in integrating BMC with external data sources

• Rapidly enhance knowledge and understanding of ICT processes, tools, and data requirements for BMC Helix implementation
• Support the design and implementation of BMC functions and services
• Own the detailed design for functional change within BMC
• Assist in documenting technical designs and solutions for BMC Helix ITSM/Digital Workplace development
• Conduct working sessions for requirements gathering from functional and process owners
• Create workflows to automate ITSM processes
• Assist in integrating BMC Helix with Azure DevOps and other third-party tools
• Perform administration for onboarding ICT members and users in BMC Helix
• Provide internal technical support to ICT for BMC Helix during implementation, enhancement projects, and ongoing operations

Benefits listed are available to employees only. The company is open to working with contractors under individually agreed B2B cooperation terms. Only selected candidates will be contacted. By applying, you consent to personal data processing by EPAM Systems (Poland) for recruitment purposes as stated in their Privacy Policy.