Senior BMC Helix Specialist
Tech Stack / Keywords
Firma i stanowisko
EPAM is a global leader in AI transformation engineering and integrated consulting with over thirty years of expertise in custom software, product, and platform engineering. They serve Forbes Global 2000 companies and startups, empowering clients to become AI-Native enterprises.
Wymagania
- 3+ years of experience providing BMC Helix ITSM/Digital Workplace support in a customer-focused organization
- Background in the BMC Helix ITSM/Digital Workplace development life cycle
- Excellent written and oral English communication skills
- Proficiency in MS Office applications such as Visio, PowerPoint, and Excel
- Ability to work independently and collaboratively in cross-functional teams
- Competency in identifying and driving continuous improvement
- Knowledge of Microsoft Azure or similar cloud technologies
- Expertise in integrating BMC with external data sources
Nice to have:
- Certifications in BMC Helix and/or ITSM
- ITIL certifications
- Familiarity with the Insurance Industry
- Degree in Computer Science, Engineering, Mathematics, or related discipline
Obowiązki
- Rapidly enhance knowledge of ICT processes, tools, and data requirements for implementing BMC Helix
- Support design and implementation of BMC functions and services
- Own the detailed design for functional changes within BMC
- Assist in documentation of technical design and solutions for BMC Helix ITSM/Digital Workplace development
- Conduct working sessions to gather requirements from functional and process owners
- Create workflows to automate ITSM processes
- Assist in integrating BMC Helix with Azure DevOps and other third-party tools
- Perform administration for onboarding ICT members and users in BMC Helix
- Provide internal technical support for BMC Helix during implementation, enhancement, and operations
Benefity
- Opportunity to work with top tech minds in AI, cloud, and digital platform modernization
- Supportive team and agile, startup-like culture
- Hybrid work model with remote work possibility within Poland
- Opportunity to work abroad up to 60 days annually
- Business-driven relocation opportunities
- Career development programs and mentoring
- Certifications including Anthropic, Gemini, GCP, Azure, AWS
- English classes
- Stable pay with participation in Employee Stock Purchase Plan with 15% discount
- Benefits package including health insurance and multisport
- Referral bonuses up to $2,000
- Offices with entertainment and relaxation zones, free snacks and coffee
- Corporate, social, and well-being events
Inne informacje
Klikając w przycisk „Aplikuj" lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez EPAM Systems (Poland) sp. z o.o. z siedzibą w: Fabryczna 1A, 31-553 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu zgodnie Polityką Prywatności dostępną na stronie: https://www.epam.com/applicant-privacy-notice
EPAM Systems
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