ICT Engagements Coordinator

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity to help businesses accelerate digital transformation. Quento Technologies S.A. operates in Greece, Luxembourg, and Belgium, and is backed by the expertise of the Qualco Group. Qualco Group is a leading fintech organisation with over 25 years of experience delivering technology solutions to banks and financial institutions, supporting more than 140 clients across 30 countries and employing over 1,000 experts.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum 5 years of IT experience, including at least 3 years coordinating ICT projects, initiatives, or infrastructure-related activities.
• At least 1 certification among PM², PRINCE2, PMP or equivalent.
• Experience coordinating at least two ICT infrastructure projects involving multiple technical domains and stakeholders.
• Experience managing dependencies across ICT domains such as networks, cloud/data centres, databases, IAM, workplace services, cybersecurity, architecture, monitoring, and operations.
• Strong knowledge of ICT project lifecycle, governance frameworks, and delivery methodologies including PM² or equivalent.
• Good understanding of ICT infrastructure environments and their interactions.
• Experience supporting supplier engagement, procurement, technical documentation, proofs of concept, contract implementation, and stakeholder coordination.
• Knowledge of planning, tracking, and control practices including schedules, milestones, action logs, decision logs, dependency management, change management, scope, deliverables, and acceptance criteria.
• Understanding of ICT service management, operational readiness, change management, service transition, and solution handover.
• Practical experience with project and service management tools such as Azure DevOps, ServiceNow, Jira, Microsoft Project, Microsoft Planner or equivalents.
• Strong analytical, organisational, communication, facilitation, reporting, documentation, and problem-solving skills.
• Very good command of English (minimum B2 level).

• Coordinate ICT projects, initiatives, and engagements throughout the full project lifecycle, including initiation, planning, execution, monitoring, and closure.
• Develop and maintain project management artefacts such as scope, plans, schedules, milestones, acceptance criteria, status reports, dashboards, and project control records.
• Monitor and coordinate project progress, resources, risks, issues, changes, dependencies, and decisions, ensuring governance, reporting, escalation, and resolution of blockers.
• Coordinate collaboration across multiple ICT domains, including networks, cloud and data centre services, cybersecurity, databases, identity and access management (IAM), workplace services, monitoring, service desk, and operations.
• Facilitate technical scoping, readiness, testing, acceptance, operational readiness, service transition, and implementation activities.
• Organise and facilitate project meetings, workshops, status reviews, and decision-making sessions, maintaining documentation, action tracking, decision logs, and stakeholder communications.
• Coordinate communication and collaboration between business stakeholders, technical teams, suppliers, consultants, and specialist functions.
• Support procurement and supplier management activities including preparation of procurement documentation, statements of work, requests for services, contract implementation, and tracking deliverables.
• Maintain governance and reporting processes including project repositories, status reporting, action, decision, dependency, and change logs.
• Coordinate knowledge transfer, project closure, lessons learned, and continuous improvement initiatives.
• Ensure compliance with regulatory requirements and support implementation of the Group Anti-Bribery and Corruption Policy.
• Perform other tasks as assigned by supervisor.

This role is a hybrid opportunity located in Poland. CV submissions must be in English. Quento collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR) for recruitment purposes only.