SailPoint Operations Engineer

We produce globally recognized brands and grow business leaders globally. Our operations span approximately 70 countries, offering a portfolio including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax®, among others.

Required Experience:

• Strong experience in enterprise IT operations, IAM operations, or cybersecurity support.
• Hands-on experience supporting SailPoint IdentityIQ or similar technologies.
• Strong understanding of IAM concepts including identity lifecycle, access provisioning, reviews, entitlements, roles, and policies.
• Experience with ITIL-based incident, problem, change, and escalation management.
• Proficient with ServiceNow or similar ticketing/workflow platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to coordinate across Service Desk, Operations, Engineering, vendors, and business stakeholders.
• Strong customer service orientation and communication skills.

Preferred Experience:

• Experience with PAM platforms such as CyberArk, Delinea/Centrify, BeyondTrust.
• Support experience with enterprise directory services like Active Directory, LDAP, or Entra ID.
• Familiarity with Ping identity platforms and related concepts.
• Experience with SailPoint IdentityIQ application onboarding, certifications, workflows, access provisioning, and password management.
• Ability to read and troubleshoot Java / BeanShell scripts; hands-on development helpful but not required.
• Familiarity with connectors such as SAP, Oracle, Active Directory.
• Familiarity with identity data models and privileged account governance.
• Experience with cloud environments such as Azure, AWS, or GCP.
• Experience with server, database, Linux, Windows Server, or middleware operations.
• Scripting, automation, dashboarding, or data analysis capabilities.
• Experience using AI-enabled service-management or operations tools.
• Relevant certifications such as ITIL Foundation, SailPoint, PAM, cloud, or CISSP preferred.

SailPoint / Identity Governance Operations:

• Provide advanced Level 3 operational support for SailPoint / itAccess services.
• Investigate and resolve issues related to access provisioning, identity lifecycle, certifications, entitlements, roles, workflows, policies, and data quality.
• Support complex incidents and problem records related to SailPoint IdentityIQ and related IAM processes.
• Provide technical guidance to Tier 2 Operations Analysts.
• Support access reviews, application onboarding/offboarding, and password management.
• Collaborate with IAM Engineering on platform defects and root-cause elimination.

Adjacent IAM Capabilities (Nice to Have):

• Support triage and cross-platform troubleshooting with PAM platforms.
• Use knowledge of enterprise directory services like Active Directory and LDAP.
• Leverage familiarity with Ping identity platforms for incident resolution.
• Partner with platform owners to resolve cross-service issues.

Executive Care and Customer-Facing Support:

• Provide direct L3 support for executive administrative teams.
• Coordinate updates, escalations, and service restoration for executive scenarios.
• Translate complex IAM/PAM issues into business-friendly language.

Unified Onboarding and Governance:

• Support the "onboard once, govern everywhere" model across IGA and PAM.
• Work to reduce duplicate onboarding and data collection.

Incident, Problem, Change, and Service Management:

• Manage incidents, service requests, and escalations via ServiceNow or similar.
• Lead root cause analysis for IAM/PAM issues.
• Participate in operational readiness, testing, and change execution.

Operational Excellence and Continuous Improvement:

• Maintain and improve operational documentation.
• Identify recurring issues and drive corrective actions.
• Support operational metrics and service performance.
• Contribute to automation, self-healing, and process improvements.

Employment is exclusively offered on the basis of an "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions. We are an equal opportunity employer and do not discriminate based on legally protected factors.