Technical Sales Support Specialist with German

Antal is a leading recruitment and HR advisory company present in Poland since 1996, expanded to the Czech Republic and Hungary, employing around 150 professionals across the CEE region. They offer specialist and executive recruitment, employee outsourcing, HR consulting, employer branding, and market research services.

• Experience in technical customer support, customer service, inside sales or sales support.
• Experience in a manufacturing, industrial, electrical, mechanical or technical products environment is advantageous.
• Ability to understand technical documentation, product specifications, and engineering drawings.
• Good problem-solving and communication skills.
• Experience with CRM, ERP or CPQ/configuration systems is a plus.
• Good organization skills and the ability to manage several tasks concurrently.
• Fluent German and English.
• A technical or business-related degree is welcome, but equivalent professional experience is also considered.

• Responding to customers’ technical questions and providing product support.
• Troubleshooting standard and moderately complex technical issues.
• Helping customers with product selection and configuration.
• Working with product specifications, technical documentation, and engineering drawings.
• Supporting the quotation process for modified or customized products.
• Coordinating the quote-to-order process for modified products.
• Supporting customer claims and service-related requests.
• Keeping customer and case information up to date in CRM systems.
• Working closely with Sales, Customer Care, Engineering, Product Management, Quality, and Operations.
• Identifying opportunities to improve processes and customer service.