ServiceNow CMDB Asset Management Specialist, Senior Associate

State Street is a global financial services company that helps institutional investors manage risk, respond to challenges, and drive performance and profitability. The company emphasizes inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks.

• Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization.
• Experience supporting IT Asset Management (ITAM) and Configuration Management processes aligned with ITIL standards.
• Strong analytical and problem-solving skills focused on data quality and process improvement.
• Minimum 4-8 years of experience in ServiceNow, CMDB, IT Asset Management, or related ITSM functions.

Nice to have:

• ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications.
• ITIL v3 or v4 certification with advanced knowledge of ITIL best practices.
• Working knowledge of ServiceNow Discovery and system integrations including APIs, data imports, and third-party tools.
• Familiarity with cloud platforms, hybrid infrastructure, and modern IT operations models.

• Own and manage the end-to-end lifecycle of Configuration Items (CIs) and IT assets within the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency.
• Collaborate with ServiceNow developers, solution architects, and integration teams to ensure seamless data flow between CMDB, discovery tools, and external systems.
• Monitor, analyze, and report on CMDB health metrics such as completeness, correctness, and compliance.
• Lead remediation efforts where gaps are identified.
• Support ServiceNow Discovery, Service Mapping, and integrations to ensure accurate and automated population of CI and asset data.
• Ensure CMDB processes and data support audit, risk, security, and regulatory requirements.

As an Equal Opportunity Employer, all qualified applicants are considered without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.