On-Site IT Partner / Inter IKEA / IKEA Purchasing Services / Warsaw

As IT Partner in Supply Area Central Europe, you will provide professional onsite IT support with a high service level to local co-workers, secure support for a number of Inter IKEA IT systems, and ensure the knowledge is professionally up-to-date about advances in technology. You will be the link between central stakeholders and the office in the country.

• Good knowledge of software, hardware, IP networks, and voice communication.
• Good knowledge of IT service management, information security, and data privacy processes and guidelines.
• General knowledge of relevant technology standards, trends, and innovations.
• Good knowledge of project management tools and methodology.
• Experience managing vendors and service providers.
• Risk assessment knowledge.
• Very good knowledge of Office 365 tools and environment.
• Self-reliant and motivated with ability to work independently and in a team.
• Service-minded and professional, focusing on end users’ needs and Inter IKEA business operations.
• Good knowledge of Power Automate, Microsoft Azure, and Power Apps.
• Verbal and written fluency in English.

Additional strengths:

• Experience working within IT, preferably in global organizations.
• Familiarity with Microsoft Power Automate and Power Apps platforms.
• Experience with Artificial Intelligence (AI) and ability to formulate queries (prompts).

• Perform and manage planned activities like IT installations, upgrades, rebuilds, and maintenance according to agreed goals and strategies.
• Take necessary decisions and actions to solve issues and prioritize according to business needs in cooperation with the global Single Point of Contact (Helpdesk).
• Perform daily tasks according to set procedures, rules, and guidelines aligned within the organization.
• Actively participate in IT Partners’ network between other PLA units and secure IT communication locally.
• Provide technical training for onsite support staff and new hires, including setup of technical equipment such as laptops.
• Perform preventive maintenance and routine monitoring to ensure continuous uptime of onsite IT infrastructure and IKEA Purchasing Business Applications.
• Contribute to continuous improvements within IT service desk, onsite, and beyond via IT Process lead, IT project, IT Service Owner, and Digital Workplace.
• Responsible for IT security onsite in close cooperation with risk management, information security, and data privacy.
• Monitor developments of IT technologies and system trends and evaluate their business benefits.
• Manage relationships with Inter IKEA IT, vendors, contractors, service providers, and other stakeholders regarding support, upgrades, bug reporting, and change requests.
• Act as an ambassador of Inter IKEA values at all times.

Submit your application no later than 30.10.2026. Interviews may occur continuously, and the process may close earlier if the right candidate is found. Please submit your CV in English.