Czech Speaking Reservations Agent For Booking.com - Work Remote In Greece

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations across Europe, specializing in the travel and service sectors.

• Native or fluent Czech (spoken and written) is mandatory.
• Valid EU passport or valid Greek work permit required.
• Proven ability to navigate travel industry booking platforms effectively.
• Excellent communication skills with a passion for high-end customer service.
• Proactive mindset suited for competitive Czech-speaking jobs in Greece.
• Strong command of English for internal training and communication.

• Provide high-quality customer support for travelers and partners on the Booking.com platform.
• Manage accommodation reservations, cancellations, and modifications with professionalism and efficiency.
• Resolve complex travel-related queries to ensure maximum customer satisfaction.
• Act as a brand ambassador for Booking.com, maintaining premium service standards.
• Collaborate with internal departments to facilitate seamless travel experiences for Czech-speaking clientele.
• Utilize internal CRM systems to accurately document all interactions and booking status updates.
• Meet key performance indicators (KPIs) to contribute to team success.

Valid EU passport or valid Greek work permit required for employment eligibility.