Administrator Drugiej Linii Wsparcia IT (L2) (k/m)

BALTIC HUB CONTAINER TERMINAL sp. z o. o. is hiring for an IT support role based in Gdańsk, Poland, focused on administration and technical support within IT infrastructure, including system and network management.

• 2–5 years of experience in IT support including system or administrative tasks.
• Technical education focused on IT.
• Good knowledge of Windows Server, Microsoft 365, and Azure.
• Basic understanding of network concepts, especially TCP/IP, switching, routing, and VLAN.
• Knowledge or experience with Cisco network equipment.
• Ability to independently diagnose system, hardware, and network issues.
• Experience working with backup and storage systems.
• Experience with ticketing systems such as Jira.
• Knowledge of incident management processes and IT service standards.
• ITIL Foundation certification.
• English language skills at minimum C1 level.
• Valid category B driving license.
• Independence, responsibility, and good work organization.
• Effective communication skills with technical teams and business users.
• Willingness to work onsite in 12-hour shift system (6-18, 18-6).

• Analyze and resolve complex technical incidents escalated to L2 support.
• Participate in handling Major Incidents and collaborate with L1 and L3 teams.
• Administer Windows server environments including installation, configuration, and updates.
• Monitor IT infrastructure and respond to alerts using Zabbix and Grafana.
• Execute updates and patching of operating systems and applications, including testing and scheduling service windows.
• Support backup and storage systems, monitor backups, and perform recovery tests.
• Diagnose network issues and administer LAN networks, including configuration of VLANs and access devices.
• Create and update technical documentation, runbooks, and knowledge base articles.
• Diagnose and resolve issues related to end-user devices such as terminal computers and radio devices.
• Implement technical improvements including automation, monitoring, and scripting.
• Provide technical support and mentoring for L1 support team.
• Collaborate with IT teams, users, external suppliers, and service partners.
• Participate in technical projects and implementation of new IT solutions.

Willingness to work onsite in a 12-hour shift system (06:00-18:00, 18:00-06:00).