Incident Manager (French)

Capgemini is the business transformation partner for enterprises in the age of AI. They combine AI, technology, and human ingenuity to help organizations innovate and grow. With nearly 60 years of expertise and over 410,000 team members in more than 50 countries, they deliver measurable business outcomes at scale across AI, cloud, and data.

• Proven experience in Incident Management, Service Operations, IT Operations, or Service Delivery.
• Experience managing Major Incidents in complex enterprise environments.
• Strong understanding of ITIL Incident and Major Incident Management processes.
• Experience coordinating cross-functional technical teams.
• Excellent organizational and prioritization skills.
• Strong verbal and written communication skills in French.
• Ability to remain calm and effective under pressure.

• Own and manage the full lifecycle of Major Incidents through service restoration.
• Assess incident severity, business impact, and required response levels.
• Determine and initiate escalation to Major Incident, Mobilization, or Crisis Management.
• Lead incident bridges and coordinate cross-functional technical teams.
• Mobilize internal, external, and vendor resources to support resolution efforts.
• Provide clear and timely communication to stakeholders, customers, and senior leadership.
• Coordinate activities across L1/L2/L3 support teams, infrastructure, application teams, and third parties.
• Validate resolutions, confirm service recovery, and prepare incident reports.

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. Candidates are evaluated based on qualifications and performance, not personal characteristics.