Adoption Specialist with German

The Adoption Specialist role involves managing the transition of approximately 4,000 IT end users across sites in Germany and the Netherlands to new company IT standards. The position focuses on user adoption, ensuring users understand changes, adapt to new processes, and gain confidence in updated technology environments. The role is within the FMCG industry and based in Gdańsk with a hybrid work model and significant business travel during rollout waves.

• Native or near-native proficiency in German and professional working proficiency in English.
• Proven experience in IT adoption, change management, or user enablement.
• Ability to simplify technical concepts for a diverse audience.
• Proficient knowledge of Microsoft 365 tools and their applications in a collaborative environment.
• Willingness to engage on-site during implementation phases and travel as necessary.
• Self-motivated with a proactive approach in a dynamic project environment.

Nice to have:

• Familiarity with German co-determination practices and Works Council engagement.
• Experience in the food, dairy, or manufacturing industries.
• Proficiency in Dutch for specific site engagements.
• Background in measuring adoption success and managing super-user networks.
• Experience with training design or internal communications.

• Develop and maintain a comprehensive adoption strategy aligned with the migration schedule.
• Create and manage German-language communication materials tailored for various user groups.
• Design and implement training programs tailored to user needs.
• Engage in floor-walking and provide immediate support during rollout waves.
• Build and manage a local champions network to foster user adoption.
• Collect feedback, monitor adoption progress, and report findings to stakeholders.
• Collaborate with Works Council to respect agreements related to IT and communication systems.