Quality Developer

Category Contract Logistics, IKEA Supply Chain Operations based in Warsaw or Bucharest, Europe. The role is within Supply Chain Operations (SCO), a global business unit within IKEA Supply, focusing on optimizing product supply between suppliers and retailers by managing outsourced warehouses and logistics services.

• Solid knowledge of logistics operations including warehousing and distribution, understanding handling processes and damage origins.
• Deep understanding of quality management in outsourced environments, focusing on fact-based performance measurement and partner-driven improvement.
• Hands-on experience with data and reporting, able to build Power BI reports and ensure data quality.
• Proven ability to design and implement usable KPIs, working methods, and standard operating procedures.
• Experience in developing training materials and building competence across diverse audiences and cultures.
• Strong presentation and communication skills with ability to influence without formal authority.
• Self-driven, curious, highly organized, capable of managing multiple priorities and driving change with attention to detail.
• University degree in logistics, engineering, economics, or business.
• Fluent in English.
• At least 7 years of relevant experience including influence beyond own unit.
• Experience with IKEA Supply Chain and leading cross-functional, cross-cultural initiatives is a plus.

• Build the fact base for quality with KPIs and Power BI reporting to make service provider performance visible and actionable.
• Benchmark performance across the network, identify gaps, and develop improvement plans for underperforming units.
• Define clear and practical standards in the SOPs for handling exceptions, returns, and deviations with clear responsibilities.
• Develop training material and build competence across business teams and service providers.
• Secure appropriate handling materials at optimal cost and quality, identifying sourcing models through IKEA Components.
• Take on other assigned projects across the category.
• Represent IKEA as a trusted business partner towards service providers with a value- and fact-based approach.

The selection process is ongoing; applications must be submitted in English no later than 15 October 2026.