Compliance Quality Assurance Specialist

Wolt License Services (WLS) is a licensed and supervised payment and e-money institution managing merchant payment flows across over 23 markets. It ensures adherence to regulatory requirements including AML, safeguards customer funds, and maintains robust internal controls as part of Wolt, a platform marketplace operating in 30 countries.

• Bachelor's degree in Business, Finance, Law, Compliance, Risk Management, or a related field.
• 2-4 years of experience in quality assurance, customer due diligence, merchant onboarding, financial crime operations, compliance operations, or operational control functions within financial services, fintech, or payments.
• Excellent analytical skills with strong attention to detail and ability to identify process weaknesses and trends.
• Experience reviewing operational cases against defined procedures and quality standards.
• Strong written and verbal communication skills to deliver constructive feedback.
• Comfortable working with operational metrics, reporting, and quality dashboards.

• Conduct monthly quality assurance reviews of completed merchant onboarding cases assessing adherence to customer due diligence procedures and internal policies.
• Identify operational deficiencies, documentation errors, process deviations, and quality trends; document findings and escalate appropriately.
• Provide structured feedback to Merchant Operations, Sales, and onboarding teams to improve quality and consistency.
• Support quality calibration sessions and training activities to ensure consistent interpretation of onboarding requirements.
• Maintain accurate records of quality reviews, findings, root causes, corrective actions, and quality metrics.
• Prepare regular quality assurance reports highlighting trends, deficiencies, risk areas, and improvement opportunities.
• Support root cause analysis of operational quality issues and collaborate with Product, Operations, and Risk & Compliance teams to improve procedures and controls.
• Contribute to developing standard operating procedures, quality checklists, and onboarding guidance documentation.
• Promote a strong quality culture encouraging operational excellence and continuous improvement across markets.

Applicants must submit their application in English through the careers website. The position is not eligible for an equity/RSU grant. Beware of recruitment scams; Wolt and affiliated companies do not ask for money or sensitive financial information during hiring.