Senior Compliance Quality Assurance Specialist

Wolt License Services (WLS) is a licensed and supervised payment and e-money institution specializing in payment and financial services for Wolt and its customers, managing merchant payment flows across over 23 markets with strict regulatory compliance including AML and internal controls.

• Bachelor's degree in Business, Finance, Law, Compliance, Risk Management or a related field.
• 2-4 years of experience in quality assurance, customer due diligence, merchant onboarding, financial crime operations, compliance operations, or other operational control functions within financial services, fintech or payments.
• Excellent analytical skills with strong attention to detail and the ability to identify process weaknesses and recurring trends.
• Experience reviewing operational cases against defined procedures and quality standards.
• Strong written and verbal communication skills, with the ability to deliver constructive feedback to operational teams.
• Comfortable working with operational metrics, reporting, and quality dashboards.

• Conduct monthly quality assurance reviews of completed merchant onboarding cases across all supported markets, assessing adherence to customer due diligence procedures, internal policies and operational standards.
• Identify operational deficiencies, documentation errors, process deviations and recurring quality trends, ensuring findings are accurately documented and appropriately escalated.
• Provide structured feedback to Merchant Operations, Sales and other onboarding teams to continuously improve onboarding quality and consistency.
• Support the delivery of quality calibration sessions and training activities to ensure consistent interpretation of onboarding requirements across operational teams.
• Maintain accurate records of quality reviews, findings, root causes, corrective actions and quality metrics.
• Prepare regular quality assurance reporting, highlighting operational trends, recurring deficiencies, risk areas and improvement opportunities.
• Support root cause analysis of operational quality issues and collaborate with Product, Operations and Risk & Compliance teams to improve onboarding procedures and controls.
• Contribute to the development of standard operating procedures, quality checklists and onboarding guidance documentation.
• Promote a strong quality culture by encouraging operational excellence, continuous improvement and consistent application of operational standards across all markets.

We do not accept applications sent by mail; applications must be submitted through our careers website in English. The position is not eligible for consideration for an equity/RSU grant. Beware of recruitment scams; Wolt will never ask for money or sensitive financial information during hiring.