Senior Software Engineer (Senior ServiceNow Developer)

Sopra Steria is one of the largest players in the tech industry in Europe, known for consulting, digital services, and software development. The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 with around 1,000 specialists. The Digital Platform Services department specializes in cloud, operating systems, virtualization, databases, backup, storage, networking, and security. The Application Services department manages software development, data engineering, testing, CRM, ITSM, ERP platform integrations, and application management for clients in Scandinavia, Benelux, France, Germany, Switzerland, and the UK.

• Solid hands-on ServiceNow development experience (~4–5 years).
• Good knowledge of ITSM and the ServiceNow platform.
• Practical experience with CMDB, CI classes, relationships, and data imports.
• Experience with REST integrations, IntegrationHub, Import Sets/Transform Maps, and scripting.
• Proficient ServiceNow scripting: Business Rules, Script Includes, Client Scripts, GlideRecord, Flow Designer.
• Understanding of data modelling and translating functional/data requirements into ServiceNow configurations.
• Ability to analyze existing solutions, troubleshoot issues, and implement moderately complex changes independently.
• Experience with upgrades, maintenance, and evolution of ServiceNow ITSM processes.
• Advantageous but not required: experience with Discovery, Identification and Reconciliation Engine (IRE), CSDM, Service Graph Connectors, Security Operations, or ServiceNow instance consolidation.
• Strong problem-solving and analytical skills.
• Fluent English (B2/C1).
• Strong communication skills for cross-functional collaboration.
• Proactive and detail-oriented.
• Ability to document processes and share knowledge effectively.
• Open to occasional business trips abroad and visits to office in Katowice.

• Participate in ServiceNow implementation, enhancement, and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.
• Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components.
• Implement new functionalities and enhancements according to business and technical requirements.
• Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions.
• Review, optimize, and refactor custom code to ensure performance, maintainability, and compliance with ServiceNow best practices.
• Support platform upgrades, patches, and releases, including testing and validation.
• Monitor and maintain integrations and APIs to ensure reliable platform operations.
• Maintain up-to-date technical documentation for configurations, integrations, and custom developments.
• Collaborate with stakeholders, consultants, and Agile teams to deliver high-quality solutions.
• Recommend and implement continuous improvements to enhance platform functionality, performance, and user experience.

We can only offer cooperation to people who are located in Poland and have EU citizenship.