Service Desk Specialist

Group Technology at Nordea focuses on engineering solutions to support the bank's transformation, providing a holistic technological view and structured understanding to enable customer vision and business strategy. The Service Desk and Support team manages cross border incident management and request fulfillment primarily for Scandinavian countries, operating from a new office in Warsaw with shift work covering Monday to Sunday between 6:00 and 22:00.

• Communicate fluently in English, both spoken and written at level B2
• Have at least one year of experience in a similar position or relevant completed education
• Demonstrate an open-minded and proactive approach when facing challenges
• Possess strong customer-focus and good communication skills
• Knowledge of request and incident management according to ITIL is considered an advantage

• Provide support to end users via phone, chat, or ITSM tools for various IT-related issues
• Interact with other support groups to resolve IT infrastructure and application incidents
• Register, prioritize, and document incidents following the incident management procedure
• Diagnose software and hardware problems to find appropriate solutions for end users
• Participate actively in knowledge sharing to create and implement best practices
• Take responsibility for personal learning and competence development within the area of responsibility

For candidates in Poland, the application must include a permit for processing personal data in the CV following GDPR regulations. Personal data processing is required for recruitment purposes in Nordea Bank Abp. Providing personal data is mandatory as per Polish Labour Code. Candidates retain rights to access, rectify, and delete their data. Deletion requests lead to withdrawal from recruitment. Only selected applications will receive replies.