Product Owner - End-to-End Customer Services (K/M)

Neontri is a company with over 120 employees specializing in two areas: building systems mainly for clients from the financial, banking, fintech, and e-commerce sectors, and supporting clients in recruiting specialists through body leasing.

• Experience in creating or developing products and services aimed at customers.
• Good understanding of retail, services, or e-commerce customer behavior and decision-making.
• Ability to analyze customer journey step-by-step, recognizing client needs and organizational process constraints.
• Product mindset: ability to move from customer problems to solution concepts.
• Comfortable working in situations without ready-made answers, collaboratively developing solutions.
• Ability to translate ideas into product vision, functionalities, and priorities.
• Effective collaboration with stakeholders and ability to persuade them of proposed directions.
• Understanding of relationships between business processes, customer experience, and digital solutions.
• Proficient English communication skills for professional environment.

• Analyze current services and customer journeys from need to realization.
• Decompose processes to identify simplification, consolidation, or digitization opportunities.
• Design target customer journeys to create a consistent experience across service types.
• Integrate dispersed processes and business needs into a coherent product model.
• Develop a vision for digital services and translate it into functionalities and priorities.
• Seek new solutions even without existing patterns.
• Collaborate with business, IT, and other teams involved in service delivery.
• Ensure solutions address real customer needs, not only internal processes.
• Use market knowledge and retail experience to differentiate customer experience.