IT Service Owner

• At least 5 years’ experience working in IT Service Management.
• Very good knowledge of ITIL methodologies, especially in SLM, Service Continuity, Information Security Management, and Change Management.
• Good understanding of IT Infrastructure & Architecture, Risk and Issue Management.
• Ability to build and maintain strong relationships with stakeholders and colleagues.
• Must have demonstrated previous experience in added value initiatives.
• Strong experience with complex processes, governance, and compliance.
• Ability to negotiate, lead conversations, prepare and present during meetings to senior leadership.
• Proven experience dealing with IT Controls with strong control framework knowledge (access, change, vulnerability/patching, logging, backup/disaster recovery) and KPI reporting to reduce breaches and repeat findings.
• Can-do attitude with ability to work with minimum guidance.
• Team player open to sharing knowledge, learning from others, and adaptable to change.
• Good knowledge of IT technologies, their components, and operational environments.
• Good knowledge of Windows, Linux, or databases such as Oracle.
• Strong English communication skills are a must.

• Accountable for maintaining effective control of the end-to-end application, service and infrastructure.
• Successful operation and continuous improvement of services.
• Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes.
• Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades, vulnerability management, demand and business growth).
• Proactively managing delivery, execution and maintenance of IT Control tasks within the allocated timeline, gathering required resources, coordinating and escalating when necessary.
• Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions.
• Maintain control, risk and audit readiness: timely evidence, closure of findings, and ongoing control improvements.
• Collaborate with cross-functional teams such as other Service Owners, POD Team Members, Risk & Control Officers, SSP Leads, and Cyber Security groups.
• Regular review of inventory tools to maintain service and application information.
• Stay up to date with changing requirements and processes for IT Control and Governance and act as an information source to colleagues.
• Own resilience and stability outcomes including backup/restore, disaster recovery testing, major incident coordination, and project delivery.
• Govern change and release readiness, ensuring operational acceptance criteria are met for go-lives and reducing failed changes.
• Perform any other duties as assigned.

NOTICE: We kindly inform you that we will contact the selected people.