Product Owner - End-to-End Customer Services (K/M)

Neontri is a company with over 120 employees specializing in two main areas: developing systems primarily for clients in finance, banking, fintech, and e-commerce sectors, often creating new functionalities or systems from scratch; and supporting clients in recruiting specialists through body leasing. The current opportunity is for a Product Owner role focused on the retail industry, specifically responsible for developing a new area of end-to-end customer services and their digitalization to create a unified customer experience.

• Experience in creating or developing products and services aimed at customers.
• Good knowledge of retail, services, or e-commerce and understanding of customer decision-making and service usage.
• Ability to analyze customer journeys step by step, recognizing both customer needs and organizational process constraints.
• Product-oriented thinking, moving from customer problems and needs to solution concepts.
• Comfort in situations lacking ready answers and ability to collaboratively develop solutions.
• Ability to translate ideas into concrete product vision, functionalities, and priorities.
• Effective collaboration and persuasion skills with various stakeholders.
• Understanding of the relationships among business processes, customer experience, and digital solutions.
• Proficiency in English for professional communication.

• Analyze current services and detailed customer journeys from service need to execution.
• Break down processes to identify simplifications, integrations, or opportunities for digitalization.
• Design target customer journeys and create consistent experience across service types.
• Integrate dispersed processes and business needs into a unified product model.
• Develop a vision for digital service development and translate it into specific features and priorities.
• Seek new solutions even in areas without existing patterns.
• Collaborate with business, IT, and other teams involved in service implementation.
• Ensure developed solutions address real customer needs rather than only internal processes.
• Use market knowledge and retail experience to create solutions that differentiate the customer experience.

Data administrator is Neontri Sp. z o.o., Warsaw, ul. Puławska 2. Data processed for recruitment purposes with rights to access, correction, deletion, restriction, objection, portability, and complaint submissions. Mandatory data provision as per Polish Labor Code. Consent withdrawal possible anytime. Data recipients include Just Join IT and other entities processing recruitment data.