Senior Service Designer

Future Mind is a tech consulting company with a team of more than 160 engineers and consultants working on digital products and complex digital transformation and innovation initiatives.

• Minimum 5 years of professional experience in Service Design, Digital Strategy, Customer Experience, UX Research, UX Design, Business Consulting, or Technology Consulting.
• Proven experience working on strategic projects, discovery initiatives, and complex business challenges.
• Strong experience preparing and facilitating workshops, including with senior stakeholders and C-level executives.
• Ability to think strategically and connect customer, business, organizational, and technology perspectives.
• Practical experience creating service blueprints, journey maps, process models, and other service visualizations.
• Strong analytical skills to synthesize complex information into clear insights and recommendations.
• Excellent communication, presentation, and storytelling skills.
• Ability to work independently and collaborate effectively in multidisciplinary teams.
• Comfortable working with business, design, and technology stakeholders.
• Practical knowledge of Figma, FigJam, Miro, Jira, and Confluence.
• Excellent command of spoken and written English.
• Genuine interest in digital products, services, customer behavior, emerging technologies, and their impact on experiences.

• Work directly with clients to understand and address complex business and customer experience challenges.
• Engage in digital transformation and strategic projects focusing on Service Design, customer experience, and service ecosystems.
• Conduct discovery using stakeholder interviews, contextual inquiry, observation, workshops, and other research methods.
• Understand how services operate across customers, employees, processes, channels, technology, and organizational structures.
• Create service blueprints, customer journey maps, ecosystem maps, and process models to visualize current services and identify improvements.
• Integrate research findings, business data, operational data, and stakeholder perspectives into strategic recommendations and actions for future services.
• Design future-state services through concepts, scenarios, prototypes, and tangible artifacts.
• Design and facilitate workshops involving various stakeholders, including senior leadership and C-level executives.
• Support clients in testing and implementing new working methods to ensure practical application of designed solutions.
• Collaborate with researchers, business analysts, and designers to translate needs into meaningful solutions and support implementation of recommendations.
• Build trusted, long-term relationships with clients and support them through transformation processes.

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