Senior Manager, Site Reliability Engineering (Application) EMEA

Guidewire delivers software that Property and Casualty (P&C) insurance companies rely on to protect their customers during crises, natural disasters, accidents, and cyber risks. Their core applications enable insurers to sell and underwrite policies, settle claims, and bill their customers. Guidewire also offers products for data management, digital portals, and predictive analytics. Their products run on the Guidewire Cloud Platform, serving hundreds of insurers worldwide.

• Strong knowledge of core SRE principles and distinction between reactive operations and proactive reliability engineering.
• Leadership experience managing a team of 10 or more engineers and technical leads in SRE or related fields.
• Strong problem-solving skills analyzing complex distributed systems.
• Excellent communication skills to align viewpoints and influence stakeholders.
• Typically requires 10–12 years of related experience with Bachelor's degree or equivalent.
• Foundational background in software engineering with experience building business applications using Go, Python, or Java.
• High emotional intelligence and proven ability to manage diverse engineering teams.
• Experience implementing SRE principles including SLIs/SLOs, error budgets, toil reduction, and blameless postmortems.
• Experience managing major incidents as Incident Commander.
• Expertise in building and running scalable infrastructure on AWS and Kubernetes.
• Proficiency with Infrastructure as Code using Terraform and GitOps principles.
• Experience leading teams building microservices with frameworks like Spring Framework and React.
• Experience using observability and APM tools, preferably Datadog.
• Experience with CI/CD pipelines using Jenkins, TeamCity, or GitHub Actions.
• People management experience with Workday and managing workstreams using tools like JIRA Service Management and AHA.
• Strong understanding of cloud networking, security, role-based access control, and vulnerability management.

Nice to have:

• AWS and/or Kubernetes certifications (e.g., CKA, CKAD).
• Familiarity with Guidewire's InsuranceSuite product suite or Guidewire Cloud Platform.
• Knowledge of Guidewire-specific technologies such as Gosu.
• Interest or experience with Kubevela and application of agentic AI/LLMs to SRE.
• Experience with enterprise tools like Coupa, Concur, and Salesforce.

• Manage and mentor a team of 10 to 17 SRE professionals including senior individual contributors and technical leads.
• Set operational goals and guide the team in SRE best practices like observability, reliability engineering, and Production Readiness Reviews (PRRs).
• Translate company strategy into clear department goals impacting the EMEA SRE group.
• Lead strategy for cross-functional projects and solve complex reliability problems.
• Oversee regional incident management and act as escalation point ensuring blameless postmortems.
• Collaborate with management across departments to align stakeholders.
• Manage department resources and schedules to meet business goals.
• Promote automation to reduce manual work and improve engineering efficiency.

Candidates must be available outside standard business hours (including evenings, weekends, and holidays) for major escalations despite no formal on-call rotation.