Global Lead, Soft Services & Experiences

Roche is a global healthcare company with more than 100,000 employees dedicated to advancing science and ensuring access to healthcare worldwide. The company focuses on life sciences and diagnostics, treating more than 26 million people with medicines and conducting over 30 billion tests using Diagnostics products.

• University-level education (MSc or higher) in Facility Management, Business Administration, or related field; recognized industry certifications are advantageous.
• Over 8 years of leadership experience in global Facility Management roles, ideally in life sciences or regulated multi-site industries.
• At least 5 years focused on FM soft services, workplace experience strategies, non-operational standards, and outcome-based SLAs/IFM contract frameworks.
• Deep technical knowledge of Facility Management, with success in defining soft service specifications, SLA structures, and vendor evaluation criteria in global/regional IFM RFPs.
• Demonstrated ability to lead global teams, manage change initiatives, translate technical concepts into strategies, and influence senior stakeholders.
• Strong collaborative impact with coaching experience for senior audiences and understanding of facility management technologies.

• Establish, govern, and refine enterprise-wide soft service specifications, quality thresholds, outcome-based SLAs, Scope-of-Work modules, operating guidelines, and playbooks for local site and procurement adoption.
• Develop global workplace experience guidelines and customer-facing service standards aligned with hybrid work models and digital tools.
• Partner with the Operation & Partnering team and Global Procurement on IFM sourcing initiatives by defining scope, evaluation criteria, and benchmarks.
• Develop and execute communication and training plans for adoption and sustained adherence to new global standards.
• Perform regular benchmarking against market best practices and embed environmental guardrails into soft service delivery.
• Engage with global leadership, subject matter experts, and relevant functions, acting as an advisor to site leadership through coaching and peer reviews.
• Coach high-performing teams, model leadership commitments, and present to influence senior decision-making across a matrixed, multicultural environment.

Primary job location is Basel, Switzerland. Additional locations include Warsaw, Portland, Mannheim, Welwyn, and Penzberg. Roche is an Equal Opportunity Employer.