Delivery Operations Manager

Exadel is an AI-first global tech company with 25+ years of engineering leadership, more than 2,000 team members, and 500+ active projects serving Fortune 500 clients such as HBO, Microsoft, Google, and Starbucks. The company partners with enterprise leaders on AI platforms and digital transformation initiatives.

• Extensive professional experience in a delivery, resource management, PMO, or operations role within professional services or technology consulting
• Strong data skills beyond Excel; comfortable using AI tools for reporting, analysis, and dashboard creation
• Experience with Workday PSA or a similar PSA/ERP system preferred
• Comfortable working with senior stakeholders and holding team members accountable to deadlines
• Excellent structured communication skills, able to translate data into a clear executive narrative
• Experience within a Big 4 or IT services/outsourcing environment is a strong plus
• Extensive hands-on experience using AI tools in daily work or a strong willingness to learn quickly

• Own and maintain the Weekly Delivery Pulse and Monthly RAG reporting for P1/P2 accounts
• Monitor utilization, bench, and ramp-up/down trends, proactively managing exceptions to keep delivery on track
• Maintain dashboards and delivery health metrics including scope, schedule, quality, team, commercials, and governance
• Track headcount movement, bench, and ramp-down risk across accounts
• Partner with HR, Talent, and Resourcing to maintain visibility into open positions, time-to-fill, and redeployment
• Drive action follow-ups across Delivery Directors, Delivery Managers, and CoE leads, enforcing owners and due dates
• Support the delivery governance cadence, including agendas, minutes, action logs, and risk registers
• Partner with Finance on margin and revenue reporting accuracy

Exadel is an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more. Reasonable accommodations are available for individuals with disabilities. This job description is not exhaustive and may evolve with business needs. Compensation details are shared early in the recruitment process. The offer is not binding until a signed contract is in place.