Senior Process Re-engineering Manager – Technology and AI-led Operating Model, Vice President

State Street is a global financial services company supporting institutional investors to manage risk, respond to challenges, and drive performance and profitability. The role is part of the Falcon and broader GDS portfolio, focusing on large-scale transformation initiatives with digital, automation, and AI-enabled capabilities.

• 7–10+ years of process design and/or operating model transformation experience in complex global organizations
• Experience working with cross-functional stakeholders in agile or product-centric environments
• Demonstrated delivery of process improvement, automation, or digital transformation initiatives
• Strong understanding of operating model design, process optimization, and continuous improvement methodologies such as Lean, Six Sigma, BPMN
• Ability to conduct qualitative and quantitative data analysis within operational processes
• Experience in performance measurement and development of business insights
• Preferred exposure to technology or AI-enabled transformation initiatives
• Strong communication and stakeholder management skills with ability to influence without direct authority

Deliver Transformation & Process Re-engineering Initiatives:

• Lead planning and execution of process re-engineering and operating model improvement initiatives within large-scale transformation programs
• Translate strategic objectives into detailed delivery plans leveraging Agentic AI, automation, data, and digital capabilities
• Identify inefficiencies, risks, and optimization opportunities across end-to-end processes
• Deliver measurable improvements in productivity, cost efficiency, and service quality
• Manage delivery risks, dependencies, and stakeholder expectations

Support Operating Model Design and Implementation:

• Contribute to design and implementation of target operating models, including processes, roles, responsibilities, and workflows
• Document and maintain current-state and future-state flows, including handoffs, controls, and human–technology interaction points
• Ensure alignment and consistency of process design across products, teams, functions, and delivery streams
• Support embedding of automation and AI capabilities into business processes

Partner with Product Owners and Stakeholders:

• Collaborate to identify and prioritize high-value transformation and AI-enabled use cases
• Assess initiatives based on business value, operational impact, scalability, and feasibility
• Align on process changes and implementation approach with cross-functional stakeholders
• Support stakeholder alignment and ensure shared understanding of process changes and outcomes

Drive Adoption & Value Realization:

• Support implementation of process and operating model changes in business teams
• Partner with stakeholders to ensure adoption and integration of new ways of working including AI-enabled capabilities
• Contribute to change management activities such as communication, training, and rollout support
• Track adoption and performance metrics

Develop Process Intelligence and Insights:

• Conduct end-to-end process assessments identifying inefficiencies and improvement opportunities
• Perform quantitative and qualitative analysis to support decision-making
• Develop process documentation, scorecards, and KPIs to monitor performance
• Support structured, data-driven approach to process optimization

Support Integration of Technology & Agentic AI into Business Processes:

• Define and document current and future process states including interactions between automation, AI, and human activities
• Assess the impact of technology and AI on workflows, roles, and operating structures
• Ensure alignment with governance, risk, and control requirements
• Identify opportunities to simplify and redesign processes rather than automate existing inefficiencies

Candidates must be eligible to work in Poland. State Street is an Equal Opportunity Employer considering all qualified applicants without regard to legally protected characteristics.