IT Support & Systems Administrator

Zaz Ventures (ZV) is a pan-European boutique consulting firm specializing in securing public and private funding for deep tech startups in sectors like quantum computing, semiconductors, AI, robotics, renewable energy, and life sciences. The firm has supported over 200 companies to raise over EUR 2 billion and is part of a larger group including a Family Office and a deep tech incubator named Da Vinci Labs.

• Practical experience of 2 to 4 years in IT support or junior systems administration
• Strong troubleshooting skills on Windows platforms and patient user support approach
• Hands-on experience with Microsoft Intune enrollment, policy deployment, and troubleshooting
• Professional working proficiency in English for live support, technical meetings, and documentation
• Experience administering cloud user accounts and access in Microsoft 365, Entra ID, or Google Workspace
• Working knowledge of Entra ID and endpoint security concepts, including MFA, SSO, and least privilege principles
• Basic networking knowledge including TCP/IP, DNS, DHCP, and VPN troubleshooting
• Organized, reliable, and exercises sound judgement when using administrative access

Nice to have:

• Advanced Google Workspace administration beyond user management
• Experience with Microsoft Defender for Endpoint
• Knowledge of Windows Autopilot
• Familiarity with BitLocker, security baselines, and Conditional Access
• Application packaging for Intune
• PowerShell scripting and Microsoft Graph API usage
• Experience with identity federation or multi-tenant organizational support
• Experience at an MSP or international support environment
• Relevant Microsoft certifications

User support:

• Log, prioritise, and resolve support tickets while keeping users informed
• Provide remote support and troubleshoot issues with Windows devices, applications, connectivity, and access
• Escalate complex issues with detailed notes
• Identify recurring problems and propose durable solutions

Users and devices:

• Run onboarding and offboarding processes including accounts, licences, accesses, and equipment
• Prepare, deliver, recover, reprovision, and securely retire devices
• Maintain accurate inventory of devices, software, and equipment
• Coordinate with external suppliers and service providers as needed

Endpoint management:

• Enroll and manage Windows devices using Microsoft Intune, including configuration profiles, compliance policies, and app deployment
• Prepare test devices, conduct test scenarios, and support pilots before rollout
• Assist onboarding devices to Microsoft Defender for Endpoint, monitor protection status, and triage alerts
• Support encryption and remediation activities

Identity and applications:

• Administer users, groups, and accesses in Microsoft Entra ID and Google Workspace
• Troubleshoot MFA and SSO issues and assist testing Conditional Access policies
• Manage access boundaries for business applications
• Support identity federation testing and documentation

Assessments and documentation:

• Collect evidence and document configuration gaps for assessments and audits
• Maintain technical documentation, support procedures, and change records
• Write user guides and repeatable procedures
• Develop PowerShell scripts over time to automate routine tasks