(Junior) IT Supporter

Coloplast Business Centre supports global financial operations, orders administration, P&C, IT, Legal support, marketing, and data analysis activities. The Global IT Support team serves as the single point of contact for more than 17,000 users worldwide, providing fast restoration of IT services and protecting business continuity with a mix of remote and on-site support.

• Experience in IT support/service desk, preferably in an international environment
• Very good English (spoken and written)
• Solid knowledge about IT systems in general (Windows, Microsoft 365, Active Directory)
• Good understanding of computer hardware and workplace IT technologies
• Network basics including VPN, Wi-Fi, and connectivity troubleshooting
• Availability to work in a 2-shift model (08:00–16:00 and 14:00/15:00–22:00/23:00) Monday to Friday

Nice to have:

• Experience with automation or scripting (e.g., PowerShell, AutoHotkey)
• Basic knowledge of ITIL

• Provide IT support to Coloplast employees worldwide via phone, e-mail, and request forms
• Troubleshoot complex issues related to computers, mobile devices, printing, IT systems, user accounts, and access management
• Resolve incidents and requests independently, including complex cases with extended permissions
• Ensure all calls and emails are logged accurately within the ticketing system
• Contribute to DD&IT initiatives such as testing, transitions, go-lives, and hypercare activities
• Escalate more complex cases to the relevant DD&IT teams with clear, complete information
• Provide on-site IT support to colleagues in the Szczecin office as part of the PitStop rotation
• Support continuous improvement through knowledge sharing, keeping documentation up to date, and identifying improvement areas

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