UX Researcher

Future Mind is a team of more than 300 people building software products for clients such as Żabka, Biedronka, Pepco, Superpharm, HEBE, LPP (Sinsay, Reserved) and many others.

• 3+ years in UX, CX or product research with ownership of projects
• Ability to match research methods to problems and defend the choice to clients
• Willingness to run sessions onsite and travel as needed
• Native-level Polish and English proficiency sufficient to moderate sessions and write reports
• Experience or willingness to use AI in the research process for analysis and reporting
• Ability to estimate own work and flag potential misfits early

• Running research end to end: scoping with the client, choosing the method, briefing recruitment, fieldwork, analysis, delivery
• Sitting with clients to clarify the business decisions the research serves and advising when research is not appropriate
• Conducting moderated and unmoderated usability testing, in-depth interviews, workshops, desk research, and benchmarking
• Turning research findings into actionable items for product teams
• Improving research processes including templates, AI-assisted analysis, and Claude-based tooling

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