Broadcast Systems Support Engineer

Evertz is a company working in the broadcast technology space providing remote support to major customers across various time zones. The role is part of the evTOC team contributing to a 24/7/365 mission-critical environment. The position is currently remote with plans for a hybrid model in 1–2 years, supported by an on-site lab.

• At least 2 years of experience in technical or customer support roles.
• Detail-oriented with strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Experience with Linux (any flavour).
• Problem-solving attitude and ability to react to changing situations.
• Ability to act effectively in high-pressure situations.
• Dedicated to delivering excellent customer service.
• Passionate about technology and eager to learn new software and hardware products.
• Ability to multitask in a fast-paced environment.
• College diploma in computer science, engineering, networking, or a related field.
• Willingness to travel to customer sites as needed (typically up to 10% per year).
• Openness to attend internal training at the company's HQ in Canada.

Additional qualifications:

• Familiarity with Python and JavaScript preferred.
• Enthusiastic about computer hardware.
• Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches).
• Willingness to learn and work with advanced broadcast industry solutions.

• Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades, and general system maintenance.
• Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause.
• Recommend solutions using technical language appropriate to the customer in a timely, clear, and professional manner.
• Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.
• Develop and set up tools by generating or authoring customer guides and providing detailed technical information to the technical writing group.
• Participate in on-call duty.

Please submit your documents in English when applying for this position. The role is currently remote with a planned transition to a hybrid working model no sooner than 1–2 years. Recruitment process includes a screening with a recruiter and a technical interview with senior engineers. Data administrator information and data processing rights are provided by Evertz Microsystems Ltd and its subsidiaries.