Senior ServiceNow Platform Architect

This role is within the finance industry and focuses on leading the architecture of the ServiceNow platform in a large-scale, multi-vendor enterprise environment.

• 10+ years enterprise IT experience, including 5+ years as Lead Architect or Senior ServiceNow Architect.
• Proven experience designing and governing ServiceNow platforms in large-scale, multi-vendor environments.
• Extensive experience leading complex ServiceNow transformation programs and enterprise architecture initiatives.
• Deep hands-on expertise in ITSM, ITOM, Discovery, Event Management, Service Mapping, CMDB, IT Asset Management, Strategic Portfolio Management, Integration Hub, Flow Designer, Performance Analytics, and ServiceNow AI.
• Strong understanding of ServiceNow data models, platform security, performance, maintainability, and upgrade considerations.
• Proven experience architecting integrations between ServiceNow and external ITSM platforms in a multi-vendor model.
• Extensive knowledge of enterprise API frameworks and integration architectures.
• Strong knowledge of REST, SOAP, webhooks, middleware, event-driven architecture, Integration Hub, and MID Servers.
• Experience integrating monitoring, observability, cloud, identity, and enterprise business systems with ServiceNow.
• Hands-on skills in JavaScript, HTML, PowerShell, web services, integration troubleshooting, and technical development oversight.
• Experience chairing architecture review boards or governance forums.
• Proven ability to define architectural standards, roadmaps, policies, and design principles.
• Strong stakeholder management skills including influencing senior and executive-level decisions.
• Experience leading geographically distributed teams, suppliers, and implementation partners.
• Excellent communication, problem-solving, and technical documentation skills.

Nice to have:

• Certified Technical Architect (CTA) or Certified Master Architect (CMA).
• ServiceNow Certified System Administrator (CSA).
• Certified Application Developer (CAD).
• Certified Implementation Specialist in ITSM, ITOM, Discovery, or Service Mapping.
• Micro-certifications in Integration Hub, Flow Designer, Virtual Agent, Performance Analytics, or ServiceNow AI.

• Design and govern integrations between ServiceNow and external vendor ITSM platforms using APIs, eBonding frameworks, Integration Hub, middleware, webhooks, and event-driven architectures.
• Define and maintain multi-vendor integration strategy for Incident, Change, Request, Problem, Asset, and Configuration Management.
• Architect integrations with monitoring platforms including Azure Monitor, SolarWinds, and SCOM.
• Lead integration strategies with cloud platforms like Azure Cloud for CMDB Discovery, Service Mapping, and infrastructure lifecycle management.
• Establish standards for APIs, REST/SOAP, Integration Hub, MID Server architecture, data synchronization, security, scalability, resilience, and performance.
• Define integration governance, lifecycle management, monitoring, and operational support models.

Platform Architecture, Governance and Solution Design:

• Lead architecture of ServiceNow platform modules including ITSM, ITOM, CMDB, Discovery, Service Mapping, Strategic Portfolio Management, IT Asset Management, and AI capabilities.
• Chair the ServiceNow Architectural Governance Forum as final design authority.
• Produce HLDs, Solution Architecture Documents, Integration Architecture Designs, architecture decision records, and platform standards.
• Promote out-of-the-box capabilities to minimize customization and technical debt.
• Define implementation, coding, testing, and release governance standards.
• Define upgrade strategy and technical debt remediation roadmap.
• Oversee Automated Test Framework adoption and architectural compliance reviews.
• Drive CMDB governance, Service Mapping, and configuration data quality.

AI, Automation and Innovation Strategy:

• Define and lead ServiceNow AI and automation strategy.
• Evaluate, govern, and implement Agentic AI, Generative AI, Predictive Intelligence, Virtual Agent, and intelligent automation.
• Establish governance controls and standards for AI adoption aligned with security, compliance, and data governance.

Strategic Leadership and Stakeholder Advisory:

• Serve as trusted technical adviser to the Head of IT Service Management and senior leadership.
• Lead architectural governance forums and technical steering discussions with stakeholders, suppliers, and technology teams.
• Provide coaching and mentorship to developers, administrators, business analysts, and implementation partners.
• Drive architectural consistency across ServiceNow initiatives globally.