Order And Logistic Senior Specialist with French

Capgemini is a global business transformation partner specializing in AI, technology, and human ingenuity to help enterprises operate, innovate, and grow sustainably. The company has over 410,000 team members in more than 50 countries, with expertise spanning strategy, technology, engineering, and intelligent operations.

• Minimum 2 years of experience in Order Management, Customer Service, Supply Chain, or Order-to-Cash operations.
• Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field.
• Working knowledge of SAP and/or other ERP/CRM systems.
• Good knowledge of MS Office, particularly Excel.
• Understanding of commercial processes, customer service operations, and international trade principles.
• Strong communication, stakeholder management, and problem-solving skills.
• High attention to detail, analytical mindset, and ability to manage multiple priorities.
• Fluent English and French language skills.

• Manage customer orders throughout the entire Order-to-Cash cycle, from order entry to invoicing.
• Act as the primary point of contact for customers and internal stakeholders regarding order-related matters.
• Coordinate with Sales, Supply Chain, Logistics, Production, and Finance teams to ensure timely and accurate order fulfillment.
• Monitor order status, delivery schedules, back orders, and customer-specific requirements.
• Prepare, verify, and maintain commercial, shipping, and export documentation.
• Support inventory and receivables management activities to ensure smooth operational performance.
• Resolve order, delivery, and customer service issues, ensuring prompt and effective solutions.
• Identify process improvement opportunities and contribute to enhancing operational efficiency and customer satisfaction.

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. Individuals are evaluated based on qualifications and performance, not personal characteristics.