Application Support Specialist

The company itMatch operates in the High-Tech / ICT industry and seeks an Application Support Specialist to manage and maintain business application systems. The role supports an intelligent customer service system located in Frankfurt, Germany, with services provided locally in Poland.

• Minimum 3 years of experience in business operation and maintenance.
• Familiar with basic Linux commands and able to check system logs, processes, and ports.
• Understand HTTP and fundamental concepts of interfaces.
• Basic knowledge of databases (MySQL preferred) and capable of writing simple SQL queries.
• Prior experience with operation and maintenance for business systems, call centers, CRM, or business platforms preferred.
• Familiarity with basic monitoring tools.
• Strong business comprehension and communication skills with users.
• Clear logical thinking, rigorous working style, and good documentation habits.
• Able to handle on-call emergency response with a strong sense of responsibility.
• Conversational proficiency in English (B2) and Chinese (B1).

• Responsible for daily operation and maintenance of business application systems, including system inspection, service monitoring, and alert handling.
• Detect system anomalies, troubleshoot basic faults, and escalate unresolved issues.
• Provide daily business support by answering users' questions about basic functions.
• Assist in version release, environment deployment, and configuration updates, adhering to change management processes.
• Review logs, assist in locating application errors and interface exceptions, collaborate with development to resolve issues.
• Perform business-related data backup and regularly verify backup availability.
• Maintain business system ledgers, operation & maintenance manuals, and fault knowledge base.
• Participate in system drills, data verification, and related tasks.
• Liaise with business, development, and test teams to synchronize system status and collect business feedback.

Services to be provided locally in Poland for an intelligent customer service system in Frankfurt, Germany. Contract term is five years, with personnel number adjustable per project requirements.