Production Suport Specialist

Mindbox is a tech-driven company connecting IT talents with technology projects for leading enterprises across Europe.

• Solid technological background and hands-on technical aptitude.
• Strong teamwork and collaboration mindset.
• Prior experience in IT Support, DevOps, SRE, or IT Infrastructure Delivery (ITID) roles is beneficial.
• Awareness of risk identification, mitigation, and control principles.
• Curious and proactive mindset with desire to understand root causes of issues.
• Knowledge of SQL and Database is a plus.
• Familiarity with Microsoft Dynamics, AWS, Azure, Java, or Linux is advantageous.
• Experience managing incidents and change requests in ServiceNow (SNOW/GSD).

• Deliver production support for critical PB Client Onboarding and Reporting systems.
• Perform incident analysis and collaborate with the development team on solutions.
• Manage Incidents and Problem Records through ServiceNow (SNOW) following standard ITIL processes, acting as Problem Coordinator.
• Respond to system alerts, ensuring timely corrective actions.
• Support ongoing technical and process improvements, working closely with DevOps, SRE, and support teams.
• Provide off-hours support, including weekend release or maintenance activities when required.

#LI - Hybrid: 6x/month from the office in Kraków