UX/UI Designer

Bank Millennium S.A. is a financial institution focused on delivering high-quality products and services. The company emphasizes innovation and quality in its organizational culture and offers a professional development environment. The role is based in Warsaw within the bank's CX department, which consists of over 40 employees. The bank continuously develops innovative, digitized solutions across various business and product lines.

• Minimum 4 years of experience designing omnichannel customer experiences for complex digital products or end-to-end processes
• Knowledge of user-centered design methodology and ability to analyze relationships between users, interfaces, product functionality, and business outcomes
• Strong understanding of the UX process (Discovery → Define → Design → Test → Iterate) and research methods
• Experience in UX Writing / Content Design for digital product content
• Proficiency working with Design Systems and designing scalable solutions
• Expertise in design tools such as Adobe (including Adobe XD), Mural, Figma, and FigJam
• Skilled in interaction prototyping (low- and high-fidelity)
• Analytical thinking and ability to work with data including insights from research, analytics, UX KPIs, NPS, CES, and quantitative and qualitative data
• Knowledge of accessibility standards (WCAG 2.x) and inclusive design
• Experience designing information architecture
• Portfolio demonstrating UX/UI projects involving multichannel processes or complex service ecosystems
• Ability to create clear presentations and storytelling for various stakeholders with confidence in articulating design decisions
• Awareness of technological constraints and ability to collaborate with development teams
• Proactivity, creativity, and focus on real impact on customer experience and business goals
• Independence, good work organization, and responsibility for assigned scope
• Ability to create customer journeys and potential usage scenarios
• Very good command of English

Nice to have:

• Experience in financial, banking, or regulated sectors

• Co-develop and enhance omnichannel customer processes and experiences (mobile, web, branch, contact center, self-service) ensuring end-to-end consistency
• Design user experiences and interfaces for complex financial products and services (e.g., loans, investments, post-sale support)
• Work on Customer Journey Maps, Service Blueprints, User Flows, and identify pain points and optimization opportunities
• Collaborate with business, IT, product owners, analytics, compliance, and legal teams
• Develop and apply the Design System and design standards, maintaining visual and functional consistency across all channels
• Conduct and interpret qualitative and quantitative UX research and usability testing; iteratively improve solutions
• Create low- and high-fidelity wireframes, prototypes, and project documentation
• Analyze processes based on market data, internal data, and research data
• Incorporate digital accessibility (WCAG), regulatory, and security requirements
• Contribute actively to building a design culture and customer-centric approach in the organization
• Monitor and optimize the impact of designed solutions
• Collaborate with developers to build applications and test implemented changes
• Create and optimize UX content such as microcopy, system messages, and forms
• Define, monitor, and report UX KPIs
• Prepare presentations and materials describing the design process, customer journeys, and UX decisions, presenting research results and the business impact of UX
• Track industry trends in UX, design, technology, and social developments