Senior ServiceNow Enterprise Architect / ESM Advisor

emagine Polska is hiring for a senior architecture role focused on designing backend and integration architecture for an AI-powered employee help system leveraging ServiceNow. The company operates in an advisory and design capacity, focusing on Enterprise Service Management and advanced ITSM integrations.

• 12+ years of IT experience.
• 8+ years of architect-level experience on ServiceNow.
• Experience in Enterprise Service Management beyond ITSM.
• Strong knowledge of integration architecture including IntegrationHub and REST APIs.
• Experience with AI and automation frameworks on ServiceNow.
• Advisory and consulting background in design authority and roadmaps.

Nice to have:

• ServiceNow Certified Technical Architect (CTA) or Master Architect.
• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist (CIS) and micro-certifications.

• Validate the current ServiceNow setup, including modules, workflows, customizations, and integrations.
• Design the target architecture for the integration of AI front door with ServiceNow.
• Design integration and APIs for how AI interacts with ServiceNow.
• Assess knowledge and AI readiness in terms of knowledge base quality and permissions.
• Establish security and control measures for AI actions.
• Define the operating model and governance around the integration.
• Create an implementation roadmap detailing MVP scope, effort, and costs.
• Lead workshops and present findings to senior stakeholders.

Role Type: Advisory and design-focused, no configuration or build duties. Scope: Focus on planning, decision support, and design. Interaction: Client-facing role presenting to executives.

Data protection notice provided by emagine Polska complying with legal requirements.