Global Technology Vendor Management Expert – Software & Cloud

Roche is a global healthcare company dedicating over 100,000 employees worldwide to advance science and healthcare solutions. The company treats over 26 million people with its medicines and conducts over 30 billion diagnostic tests globally. The role is based primarily in Madrid with additional locations including Warsaw.

• Significant experience managing complex, strategic global Technology/IT vendors, particularly in Software, SaaS, and/or Cloud environments.
• Advanced-to-Expert contract management and negotiation skills, including complex agreements, renewals, escalations, and remediation.
• Strong understanding of technology contracts and commercial models including pricing/licensing, acceptance, SLAs/KPIs, liability/remedies, change control, and transition/exit.
• Strong financial and commercial acumen including business cases, TCO, cost drivers, contractual commitments, and value leakage identification.
• Applied Software, SaaS, and Cloud expertise sufficient to challenge vendor proposals and collaborate with technical specialists.
• Demonstrated leadership of strategic vendor governance and management of various risks.
• Strong strategic thinking and senior stakeholder influence across global, cross-functional, and virtual teams.
• Excellent analytical, problem-solving, communication, and presentation skills including English legal and business language; Polish and/or Spanish are advantages.

Preferred experience:

• Enterprise Software licensing, SAM, Cloud infrastructure/consumption models, and hyperscaler environments.
• Experience in major technology transformations, migrations, or large-scale implementations.
• Knowledge of contractual performance/remedies, cybersecurity, resilience, data protection, and GDPR.
• Development of Vendor Management frameworks and mentoring/coaching Vendor Management professionals.
• Experience in pharmaceutical, healthcare, or other highly regulated industries.
• Experience with P2P, budgeting/financial management, ITIL, Agile/SAFe, project or change-management.
• Bachelor’s degree or equivalent professional experience in Technology, Engineering, Business, or related fields; advanced qualifications are beneficial.

• Lead strategic vendor and contract governance for complex global Software, SaaS, and Cloud relationships, establishing accountabilities, performance frameworks, and escalation mechanisms.
• Provide expert Vendor Management input across the contract lifecycle including agreements, renewals, transformations, and commercial decisions.
• Review and challenge pricing/licensing, scope, deliverables and acceptance, SLAs/KPIs, liability/remedies, change control, dependencies, termination, transition, and exit.
• Lead complex negotiations, contractual escalations, and remediation developing fact-based positions and negotiation strategies.
• Apply Software, SaaS, and Cloud commercial expertise to identify cost exposure, optimization opportunities, contractual risks, and vendor lock-in.
• Build and challenge business cases and TCO metrics to identify deviations and prevent value leakage.
• Identify and manage commercial, contractual, operational, financial, technology, and compliance risks, driving remediation and escalation.
• Translate complex vendor matters into clear recommendations for senior decision-makers and influence internal stakeholders and vendor executives.
• Act as a Technology Vendor Management subject-matter expert, strengthening governance standards and mentoring Vendor Managers to accelerate team capability development.