IT Support Specialist

Founded in Warsaw, Poland, in 2015, Tylko is redefining how we design, shop for, and experience furniture. The team created smarter bespoke storage balancing cutting-edge technology, premium craftsmanship, and sustainable production. Every piece is made-to-order and crafted locally, minimizing waste and maximizing longevity. Tylko merges technology and design to help people create spaces that reflect who they are.

• 1–3 years of experience in an L1/L2 technical support role
• Hands-on troubleshooting skills across Windows, macOS, and networks (VPN, Wi-Fi)
• Administrative experience with SaaS platforms such as Google Workspace, Jira, Confluence, and Slack
• Experience supporting office equipment, including printers and AV systems
• Experience in technical on/offboarding and hardware lifecycle management
• Ability to write clear documentation and step-by-step instructions
• Regular use of AI tools in daily work
• Fluent Polish and good command of English
• Working in Warsaw office 3 days a week

Nice to have:

• Basic scripting in PowerShell or Python
• First experiments with Zapier, Make, or n8n
• ITIL Foundation or Google Workspace Administrator certification
• Personal side projects such as homelab, scripts, or AI workflows
• Interest in IT security
• Experience building reusable AI solutions such as prompts, workflows, skills, or automations

• Provide L1 and L2 support for hardware, software, and network issues across Windows and macOS
• Manage user accounts, licenses, and permissions in Google Workspace, Atlassian, and Slack
• Own the technical onboarding and offboarding of employees, from hardware setup to secure access removal
• Maintain office infrastructure, including Wi-Fi, VPN, printers, and AV equipment in meeting rooms
• Manage device lifecycle and keep IT asset records up to date
• Document recurring cases and build runbooks and how-to guides for users
• Apply security policies for accounts, devices, and access in everyday work
• Spot recurring issues and propose ways to simplify or eliminate them