API Support Engineer

Asana is a company that provides a platform with APIs used across many industries. The role is based in the Warsaw office with a hybrid schedule (office-centric: Mondays, Tuesdays, and Thursdays in-office; Wednesdays and Fridays remote).

• 3+ years of experience in technical support, developer support, application development or a related role.
• Experience developing or integrating applications using APIs.
• Strong written and verbal communication skills in English.
• Strong understanding of REST API fundamentals (HTTP methods, JSON, pagination, query parameters, request bodies/responses).
• Ability to write and debug scripts in JavaScript or Python to interact with APIs.
• Excellent troubleshooting and debugging skills to resolve API-related issues.
• Experience working cross-functionally with engineering, product, and support teams.
• Comfortable working in fast-paced, agile, and ambiguous environments in a consultative manner with customers.

Nice to have:

• Understanding of OAuth concepts and authentication protocols.
• Basic Git proficiency.
• Familiarity with webhooks and event-driven architectures.
• Experience with command-line tools and basic Linux/Unix navigation.
• Prior experience in developer relations, technical writing, or API advocacy.
• Experience with the Asana API or similar productivity tool APIs.
• Experience with PowerBI and/or Tableau custom connectors.
• Public speaking, blogging, or content creation about technical topics.

• Provide technical support to customers, including debugging, troubleshooting, and resolving API-related issues.
• Triage and escalate API-related bugs and critical issues to R&D teams.
• Support developers through email, community forum, and live chat.
• Monitor internal Slack channels for urgent API support requests.
• Collaborate with R&D teams to understand APIs and influence improvements based on customer feedback.
• Assist with API releases by communicating changelog updates and deprecation notices.
• Review and approve third-party app integrations based on security and compliance guidelines.
• Update developer documentation to clarify API usage and best practices.
• Act as a liaison between API teams and Customer Support regarding upcoming releases and changes.
• Provide customer communication support during incidents involving API, webhooks, or event streams.