Senior Program Analyst

Vistra Poland operates in the IT administration sector supporting business-critical enterprise applications for financial services and fund administration.

• Significant experience as Senior Program Analyst, Senior Business Analyst, Technical Business Analyst, Application Delivery Lead, Program Manager or similar role supporting business-critical enterprise applications.
• Strong functional and technical analysis across C#/.NET applications, SQL/T-SQL, Microsoft SQL Server, Azure-hosted services, infrastructure concepts, batch processing, file-based interfaces, MoveIT or equivalent managed file transfer, REST/SOAP APIs, XML/JSON, Git/Azure DevOps, CI/CD pipelines, environment management, release deployment, and production troubleshooting.
• Experience supporting financial services, fund administration, asset servicing, transfer agency, investor services, or other regulated operational environments highly desirable.
• Proven ability to manage requirements, enhancement delivery, defect remediation, production support analysis, technical investigation, and release readiness across complex platforms.
• Comfortable working directly with US-based stakeholders and willing to support unsocial hours for US operations, incidents, releases, and urgent business needs.
• Strong documentation discipline including business requirements, technical notes, support procedures, runbooks, knowledge transfer materials, release documentation, and decision records.
• Strong commitment to transparent, traceable working methods with clear audit trails for delivery, support, and production decisions.
• Excellent stakeholder management skills with the ability to explain technical issues clearly and drive decisions under pressure.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Systems, Finance, or related discipline, or equivalent practical experience.

• Coordinate analysis and delivery of the in-house US Retail Funds admin codebase including enhancements, fixes, releases, and production support.
• Act as senior liaison between business users, support, developers, QA, vendors, and technology teams.
• Turn business needs and support issues into requirements, plans, estimates, dependencies, and actions.
• Drive backlog refinement, defect prioritization, technical debt visibility, release readiness, and program governance.
• Maintain structured and evidence-based delivery with clear status, risks, dependencies, and follow-up.
• Analyse application logic, configuration, data flows, Azure hosting, infrastructure, MoveIT, connectors, adaptors, batches, environments, and support procedures.
• Diagnose complex application and data problems, identify root causes, and coordinate resolution with owners.
• Validate solutions, test evidence, and production readiness with developers and support teams.
• Develop functional and technical knowledge to improve resilience and reduce reliance on legacy experts.
• Collaborate with infrastructure on hosting, connectivity, environments, security, access, monitoring, performance, and resilience.
• Provide US-facing production support; work unsocial hours as needed for US coverage, releases, incidents, and deadlines.
• Investigate and resolve incidents, recurring defects, data issues, user problems, and outages.
• Maintain support processes, escalation routes, knowledge documentation, and runbooks for wider team use.
• Coordinate enhancements, fixes, and releases from requirements through build, testing, deployment, and post-release validation.
• Align with stakeholders on priorities, operational impact, and outcomes.
• Support solution walkthroughs, test plans, defect triage, release notes, migrations, deployment, and rollback planning.
• Require impact assessments, test evidence, user validation, decision records, and production readiness checks.
• Escalate delivery risks, constraints, technical issues, missed commitments, and critical defects with options.
• Formalize knowledge into delivery discipline, documentation, support ownership, and governance.
• Document architecture, behavior, data dependencies, Azure, MoveIT, connectors, adaptors, recurring issues, support, and releases.
• Identify technical debt, fragile processes, workarounds, and risks to scalability, stability, and future changes.
• Report technical progress, risks, blockers, incidents, release readiness, and business impact.
• Work with US stakeholders to align priorities and clarify requirements.
• Track actions, decisions, defects, dependencies, and open issues across development and support.
• Escalate early with practical recommendations.
• Uphold ethics, transparency, accountability, and traceability in communications.
• Engage infrastructure early on dependencies, risks, changes, access, readiness, and operational impact.
• Thoroughly document decisions, assumptions, risks, technical analysis, support steps, and handovers.

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