Customer Intelligence Expert - Junior/Mid/Senior - ICH Europe

Intelligent Consulting Hub (ICH) is a part of Europe's Strategy & Consulting practice under Accenture, with multinational and cross-cultural professionals across key European locations including Warsaw, Kraków, Wrocław, Łódź, and Gdańsk. The role is part of the AI Centre of Excellence in Poland, collaborating with global AI experts and partnering with leading tech providers such as AWS, GCP, Microsoft, Databricks, Snowflake, and SAS to build scalable data solutions.

• 2-3 years of experience in customer intelligence, marketing analytics, or related fields.
• Hands-on experience with campaign management tools (e.g., SAS CI, Salesforce Marketing Cloud, Adobe Journey Optimizer).
• Experience with analytics tools like Python, Databricks, or SAS.
• Data wrangling skills with SQL and ETL software (e.g., Informatica, Talend).
• Understanding of customer segmentation, campaign optimization, and data-driven marketing.
• Strong problem-solving, communication, and collaboration skills.
• Bachelor’s degree in Data Science, Statistics, Computer Science, or related (preferred).

Nice to have:

• Experience with cloud data platforms (AWS, Azure, Google Cloud).
• Knowledge of data visualization tools (Tableau, Power BI).
• Familiarity with machine learning techniques for customer analytics.
• Experience working with international clients or global delivery models.

• Configure campaign management tools like SAS Customer Intelligence, Pega Decision Hub, Salesforce Marketing Cloud, and Adobe Journey Optimizer.
• Analyze customer data to uncover insights and support strategic decisions for global client projects.
• Perform data wrangling and transformation using SQL and ETL tools.
• Leverage analytics platforms such as Python, Databricks, and SAS to build models and optimize campaign performance.
• Collaborate with cross-functional global teams to align initiatives with client business objectives.
• Monitor and report campaign performance with recommendations for improvement.
• Stay updated on industry trends and best practices in customer intelligence and marketing analytics.

Accenture commits to equal employment opportunity without discrimination based on race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, sexual orientation, or other protected grounds under Polish law. Applicants must consent to personal data processing under GDPR for recruitment purposes.