D365/Functional Consultant (Sales & Marketing)

Cluster Reply is the Reply Group company specialising in consulting and system integration of Microsoft technologies. As a Microsoft partner, Cluster Reply is active in Germany, Austria and Switzerland and works within the Reply network with sister companies in Brazil, Great Britain, Italy as well as the USA. The company focuses on innovation and supports customers in their digital transformation. The solutions range from on-premises to cloud applications in the areas of modern workplace and security, business applications, applications and infrastructure as well as data and artificial intelligence.

• University degree in computer science, mathematics, physics or a similar field.
• Proven experience as a Functional Consultant in Dynamics 365 Customer Insights or related modules (e.g. Dynamics 365 Sales).
• Strong understanding of marketing automation and customer journey orchestration.
• Ability to gather requirements and design functional solutions.
• Excellent communication and stakeholder management skills.
• Fluent communication skills in English and Polish; German language is a plus.
• Open to working in a hybrid mode, with 1 day per month at the office in Katowice.

• Support clients in implementing and maintaining Dynamics 365 Customer Insights Journeys solutions.
• Analyze business requirements and translate them into functional specifications.
• Configure and customize Customer Insights Journeys to meet client needs.
• Provide ongoing maintenance and troubleshooting for existing implementations.
• Collaborate with technical teams to ensure seamless integration with other Dynamics 365 modules.
• Deliver training and documentation for end-users.

The candidate should be open to working in a hybrid mode, requiring presence 1 day per month at the Katowice office.