Senior Software Engineer - Genesys

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.

• 3+ years of work experience with a Bachelor’s Degree, or 2+ years with an Advanced Degree (e.g., Masters, MBA, JD, MD).
• Development experience with Genesys Suite technologies, specializing in Genesys Framework: Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys Eservices, Genesys Outbound.
• At least 4 years in progressively responsible positions in Contact Center solution technologies.
• Design and develop routing applications for voice and multi-channel using Composer/IRD; knowledge of SCXML and VXML is advantageous.
• Hands-on experience with Genesys Outbound and Genesys Framework.
• Development experience in Java/J2EE technologies and User Interface/User Experience (UI/UX) development.
• Proven experience with development of RESTful and SOAP based APIs.
• Good understanding of call routing from carrier to local networks via SIP trunks and SIP Trunking.
• Database knowledge of SQL and Cassandra considered a plus.
• Strong knowledge of SSDLC, operations, SLA metrics, accountability, and operational excellence.
• Team player with strong interpersonal skills, able to handle multiple priorities and sustain performance under pressure.
• Ability to interface and cultivate excellent working relationships within Technology, Business and vendors.

• Maintenance of the Contact Center Technology solutions platform on Genesys, Nice, Avaya.
• Implementation and execution of Contact Center strategy for voice, chat and email channels.
• Owns shared responsibility of platform availability, day-to-day operations and security.
• Work with global staff to ensure platform security through continuous remediation of open vulnerabilities.
• Maintain open communication with internal staff and vendors such as Genesys Tech Support.
• Work on multiple initiatives and tasks in collaboration with business partners, project managers, technology vendors and customers.
• Make decisions in a rapidly changing environment while understanding the risk.
• Work across cultures and time zones in a complex, global environment.