Support Engineer (L3)

Data Reply is the employer for this role.

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• Strong technical background in application or platform support.
• Solid development skills in Python or equivalent.
• Experience with APIs and distributed systems.
• Strong troubleshooting and debugging capabilities.
• Experience working in production environments.
• Exposure to cloud environments (AWS and/or Azure).
• Excellent communication skills in English and Polish.
• Availability to work in hybrid mode with at least 1 visit to the office per month.

• Provide L3 support on Data and AI Foundations components.
• Perform deep technical analysis and root cause investigations.
• Design and implement corrective fixes on foundations components.
• Improve robustness, performance, and reliability of shared components.
• Support L1 teams during complex incident resolution.
• Document technical issues, fixes, and preventive actions.
• Contribute to the stabilization and continuous improvement of the RUN.

The candidate must be able to work in a hybrid mode with at least one visit to the office in Katowice per month.