ERP Support Specialist

International sensor company located in Bielsko-Biała offering a hybrid work model with mandatory office visits 1-2 days every one to two weeks.

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or equivalent
• 2+ years of professional experience in a similar role
• Excellent proficiency in English (verbal and written)
• Strong analytical and problem-solving skills
• Ability to work independently and manage multiple priorities
• Basic knowledge of ERP systems (IFS, SAP, or similar)
• Eagerness to learn and adapt in a multicultural, tech-driven environment
• Understanding of business processes in manufacturing, supply chain, or finance
• Experience with ticketing systems (e.g., Jira, ServiceNow)
• Familiarity with documentation tools (e.g., Confluence, SharePoint)
• Exposure to training or onboarding processes

• Provide 1st and 2nd-level support for ERP systems, escalating complex issues when needed
• Triage incoming tickets, resolve common issues, and coordinate with central support teams
• Maintain and update documentation: support tickets, configuration changes, user guides, FAQs
• Assist in ERP-related administrative tasks such as user access setup, system configurations, and release coordination
• Support training efforts by preparing materials and guiding end users through system functionalities
• Collaborate with Key Users, Business Process Managers, and IT colleagues across countries
• Communicate clearly and professionally in English with both local and international stakeholders

Employment agency Nr 17138. Application rules are in accordance with GDPR.