DevOps Engineer

Sopra Steria is one of the largest players in the tech industry in Europe, known for consulting, digital services, and software development. The Polish branch operates as the Global Delivery Center in Katowice since 2007 with around 1,000 specialists. The Digital Platform Services department specializes in cloud, operating systems, virtualization, databases, backup, storage, networking, and security. The Application Services department handles software development, data engineering, testing, CRM, ITSM, ERP platform integrations, and application management for customers in Scandinavia, Benelux, France, Germany, Switzerland, and the UK.

• Customer-focused, proactive problem solver with attention to detail.
• Knowledge of APIs and experience with troubleshooting logs.
• Familiarity with version control (Git) and comfort contributing small code or configuration changes.
• Basic scripting and programming experience (Bash, Python, PHP, MySQL).
• EU citizenship.
• Fluent English: B2/C1.
• Being open to occasional business trips abroad and visits to the office in Katowice.

Nice to have:

• Security clearance.
• Knowledge of ITSM Tools (Service Now, BMC Atrium, Patrol, Proactive Net).
• Oracle database.
• vTOM or other job scheduling tools.
• WebLogic OSB / SOA.
• PHP / MySQL.
• UNIX and Windows operating system commands.
• Networking fundamentals (VLAN, DNS).
• Data Center operations.

• Receiving, logging, and managing requests from customers.
• Following and improving service operation procedures defined by concerned services.
• Following up on requests in the ticketing or logging systems.
• Investigating and resolving issues, acting as a point-of-contact for end users and internal stakeholders.
• Maintaining a high degree of customer service and adhering to IT service management principles.
• Participating in tooling and system development, maintenance, and updates (including minor code or configuration changes).
• Performing log analysis and root-cause debugging.
• Monitoring production performance, production jobs, and application health.
• Writing or enhancing scripts and automation to streamline repetitive tasks.
• Supporting CI/CD pipeline updates and troubleshooting build or deployment processes.
• Providing training and technical support to end users and team members.
• Writing and updating documentation and procedures, contributing to the knowledge base.
• Collaborating with peers in an international, DevOps-minded environment.

Only candidates located in Poland with EU citizenship are eligible for cooperation.